Naked Line FAQ

Naked Line FAQ

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• What is a Naked Line?

  A Naked Line allows you to connect to ADSL Broadband 2+ with out having to pay for a telephone line you hardly ever use. You’ll get Amnet’s great value ADSL Broadband 2+ and from now on you only receive one bill.

  Naked Line involves providing an ADSL Broadband service using an In-use Unconditioned Local Loop (iULL) this enables the delivery of ADSL Broadband only.

• How do I know I can get a Naked Line?

  To be eligible to get a Naked Line you must meet the following criteria:

  • Have an active and compatible PSTN line (standard phone line) on Telstra’s telephone network
  • Reside in an area covered by Amnet’s Enabled exchanges
  • You must not be on an incompatible phone service type for instance pair gain system and RIMs. Other incompatible services include: ISDN, PABX, rotary or line hunt phone systems. To find out if you have a incompatible phone service please contact your telephone provider.

• Can I still make phone calls using my phone line?

  No, once the Naked Line is connected your phone line will have no dial tone, therefore it is impossible to make phone calls over it. You can however use your VoIP service to make normal phone calls.
  Please note that for those renting it is important that you check your rental agreement with regards to maintaining the telephone line to ensure you are not liable for reconnection fees.
  

• Do I lose my phone number?

  Yes, your phone number will be placed into hold then released back into your phone provider’s pool of numbers, and eventually assigned to another customer.

• Can I ever get my phone number back?

  It is unlikely that you will get your old phone number back.

• How do I apply for a Naked Line?

  New Amnet Customers: To apply for a Naked Line click here and enter your phone number. You’ll be linked to a page telling you if you reside in an area covered by Amnet’s Exchanges. If so proceed to apply for a new service and in the application form tick the Nake Line option.

   

  Existing Amnet Customers: If your and existing Amnet customer you can apply by downloading and completing the following form. Then return it by fax to (08) 9244-6096 or email it to DSL Provisioning.

• How long does it take to get a Naked Line?

  The connection period is estimated at up to four weeks.

  The conversion of a PSTN (standard phone line) can take up to three weeks to complete. If however you have an existing DSL service connection time will extend an extra 3 days and there may be further delays in the event of unforeseeable issues.

• Is there any downtime?

  You will be able to use your old phone service up till the day the line is connected (Amnet will advise you of the ETA during the provisioning process).

   

  Unlike some other providers, if you have an existing ADSL service you will be moved to a transitional ADSL 1 service before being moved onto ADSL 2+. As a result you will experience no more than a few hours downtime (once again Amnet will advise you on which day this will occur).

• Does getting a Naked Line affect other services on my line?

  Yes, services that use a normal phone line for connection, like a monitored alarm, fax, EFTPOS, Digital Pay TV, Foxtel Digital will not function over a Naked Line.

• Can I use my Naked Line with my dial-up connection?

  No, similar to EFTPOS and Fax a dial up modem requires a dial tone and the ability to make standard voice calls.

• Are there any setup fees to get a Naked Line?

  No, however a standard ADSL Broadband connection fee is charged when getting a Naked Line.

• Are there any disconnection fees to cancel a Naked Line?

  There is no disconnection fee for the Naked Line, however there may be a fee for disconnecting the ADSL.

• How can I make phone calls on my Naked Line?

  You can make calls over your Naked Line by using VoIP, which Amnet can supply for you. By default you are given an Amnet VoIP account free of charge, which once recharged can be used to make phone calls, similar to how a pre-paid mobile account works. You are not forced to use Amnet VoIP it is your choice.

• What is VoIP?

  VoIP stands for Voice over Internet Protocol, simply put it’s a way of making phone calls via your ADSL Broadband connection.

• How does Amnet VoIP work?

  Amnet VoIP works the same as your normal phone except instead of plugging your phone into the wall socket your plug it into your modem or VoIP ATA. For more information on equipment refer to question - What type of equipment to I need to make VoIP calls?

• When I get a Naked Line can I use my VoIP service right away?

  Once your Naked Line is connected you’ll receive a completion letter from Amnet with your connection details and also your VoIP account details. You can then add credit to your VoIP account and start using it, obviously it requires VoIP equipment.

• How do I recharge my VoIP account?

  You can use your credit card to recharge your VoIP account, either via the Amnet VoIP tools online or over your VoIP phone service. Your VoIP details will be given to you when your Naked Line is connected.

• What type of equipment do I need to make VoIP calls?

  You will need an ADSL connection, a VoIP Analogue Telephone Adaptor (ATA) and a standard Phone or a VoIP phone. We can provide the equipment upon request, please speak to a provisioning officer once you have applied for the service.

• Will using VoIP count towards my download allowance?

  Yes, as making a VoIP does use a minimal amount of data and therefore it is important that you monitor your usage to ensure you do not exceed your download allowance. However unlike some providers we do not count uploads towards your allowance so all information/data going out does not count towards your allowance.

• What type of equipment is available?

  Amnet supply the NetComm V210P ATA, V220 ATA and the NetComm NB9W modem, all of these devices allow you to connect a standard phone to them and make VoIP calls via your ADSL connection. You will need a credit on your VoIP account to make calls in this manner. You can order this equipment from Amnet, contact our Provisioning department via phone on (08) 9244-6594 or email for all inquiries.

• I want to make free calls to my friends using my broadband. Do we both need an Amnet VoIP account?

  Yes, your friends will need Amnet VoIP accounts to make free calls to them.

• Will there be a difference in call quality between my regular phone and VoIP?

  Making a call using Amnet’s VoIP service may differ in quality in comparison to your normal phone service, the determining factor being the speed of your broadband connection and the destination/origin of the call. Over all though you should not notice a dramatic difference in call quality, and in many cases VoIP calls may be clearer than a normal line.

• Can I make VoIP calls whilst using my broadband connection?

  Yes, but you must keep in mind that a VoIP call uses part of your bandwidth (speed). Therefore it can slow your internet connection down, so ensure that you are not downloading any large files otherwise it will affect the quality of your VoIP calls.