Billing & Accounts

Billing & Accounts FAQ's

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• Do I receive an invoice?

  Yes.  An invoice is delivered to you via email with an invoice attached in PDF file format.  This will be delivered to your designated primary email address monthly 21 days before your account due date (the start date of your service billing period).

• What is the account "billing date"?

  The billing date is the date on which your billing period commences (this is shown on your invoice and is usually the monthly anniversary of the date on which we activated your Amnet account). Note, both usage and shaping control systems will be aligned with your account billing date.

• Can I change my billing email address?

  You can update the email address on which you receive your invoice, to do so log in to My Account and follow the links to 'Contact Details'. 

• What if I don't use the designated email address for billing?

  It is important that you keep your billing email address up to date to ensure you receive your account invoice and notices, and so avoid disruption to your Amnet service. You can update the email address on which you receive your invoices and notices by logging on to My Account and following the link to 'My Contact Details'.

• When am I first billed?

  Your first payment will be debited after it has been confirmed that your phone line supports your chosen broadband plan. The first payment will include connection fees and applicable hardware costs.

• What payment methods are available?

  For fast and efficient account payment, Amnet offer the convenience of automatic payment via direct debit to your credit card or bank account.  Automatic payment is the only payment method available for all new orders and changes to existing plans.

• Are there any manual payment options available?

  No.  We only accept payment via automatic credit card or direct debit payment.

• What Credit Cards do you accept?

  Visa, Mastercard, AMEX and Diners Club.

• When is my payment due?

  Payment is due monthly in advance at the start of your billing period.

• What if my credit card/bank account details change after connection?

  It is important that you keep your credit card/account updated and ensure you have sufficient funds in your account on the payment due date to avoid possible service disruption and unnecessary fees.  You can update your account details online simply and easily by logging on to My Account and following the link to 'Billing Information'.

Understanding Amnet Billing

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• What payment methods are available?

  For fast and efficient account payment, Amnet offer the convenience of automatic payment via direct debit to your VISA, American Express, Diners, Mastercard or bank account.  Automatic payment is the only payment method available for all new orders and changes to existing plans.

• What Credit Cards do you accept?

  Visa, American Express, Diners and MasterCard.

• What is the payment period?

  Monthly in advance.

• When am I first billed?

  Your first payment will be debited 21 day’s after your order has been completed. The first payment will include connection fees and applicable hardware costs, should there be any.

• Do I receive an invoice?

  Yes, an email is sent each month to your nominated email address for billing (normally your primary Amnet email address).  You may update the email address to receive your invoice to by logging in to My Account.  It is important that you keep your billing email address up to date to ensure you receive your account invoice and notices and avoid disruption to your Amnet service.