Here's a few other things to try.
Make sure that you have an Ethernet cable
connection from your modem to your PC.
If you use wireless and cannot use the Internet, try connecting the modem to the PC via an Ethernet cable (typically a yellow/blue/red cable). It is much easier for you Operating System to automatically configure this sort
of connection.
-
Once plugged into your modem, see if you can bring up a web site.
- If you cant,
try restarting your computer.
- If you still cannot use the web, but your modem is showing itself as
'connected', you may need to consult a computer technician to diagnose and repair your particular networking issue.
Advanced User Troubleshoot.
If you feel you have a good grasp of troubleshooting try pinging your modem gateway. Depending on your modem the gateways address is likely to be one of the following:
- 192.168.2.1
- 192.168.1.1
- 192.168.0.1
- 10.0.0.1
- 10.1.1.1
[Windows XP and Windows Vista]
Firstly click the '
Windows' or '
Start' button.
- Select 'Run' and the 'Run' window shall appear
- Type 'cmd' and press 'Ok'
A black and white "Command Window" will then appear.
- Type 'ipconfig' (without the apostrophes), then press 'Enter'
A series of statistics shall appear, look for the numeric data that is generated (see below)
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.2.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
Locate the numeric address next to default gateway and copy it down. Staying in the 'Command Window', type 'Ping 192.168.2.1'.
It should generate;
Ethernet adapter Local Area Connection:
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
This means that you are connected to you modem, but shall require further networking assistance from a computer technician to ascertain what is wrong (if the previous suggestions failed to work).
Should you get;
Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Then it is likely you shall require a PC technician for further assessment with your computers networking issue.
[Mac OSX]
Open "
Macintosh HD"
-
Select the 'Applications' folder
-
Then the 'Utilities' folder
-
Click on the icon 'Terminal'
- Type 'netstat-nr', the press enter
A large amount of information will be displayed, look for the section labelled ‘
Internet’. Under this heading will be destination. Look for the entry labelled ‘
Default’. Directly right of '
Default' will be the address of your default gateway (i.e. 192.168.1.1)
Now type:
ping -c 10 *default gateway*. Where the value *default gateway* is enter the address you found in '
Default'.
You should get a response like;
Macintosh:~ user$ ping -c 7 192.168.2.1
PING 192.168.2.1 (192.168.2.1 ): 56 data bytes 64 bytes from
192.168.2.1 : icmp_seq=0 ttl=53 time=40.019 ms 64 bytes from
192.168.2.1 : icmp_seq=1 ttl=53 time=47.502 ms 64 bytes from
192.168.2.1 : icmp_seq=2 ttl=53 time=43.208 ms 64 bytes from
192.168.2.1 : icmp_seq=3 ttl=53 time=50.851 ms 64 bytes from
192.168.2.1 : icmp_seq=4 ttl=53 time=46.556 ms 64 bytes from
192.168.2.1 : icmp_seq=5 ttl=53 time=42.180 ms 64 bytes from
192.168.2.1 : icmp_seq=6 ttl=53 time=49.853 ms 64 bytes from
It means your mac can detect your connection to the modem but the operating system hasn't configured the connection correctly. You may need to consult a computer technician to diagnose and repair your Mac.
If you receive a '
Request timed out' series of statistics, you may need to consult a computer technician to diagnose and repair your Mac or modem.