Mail Support

My email program keeps downloading the same emails

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• My email client keeps downloading the same emails onto my computer, what can I do?

  This can be caused by a large email in your Amnet webmail.
  

   

  To clear the obstructing email, log in to your webmail. Upon logging in, you shall be presented with a view of your 'Inbox'.
  

  • Look to the right of the email messages, the sizes of the email will be displayed
    
  • Delete any messages that are 2MB or larger, be aware that deleting them will be permanent

  Mail obstruction sizes vary depending on mail client timeouts, download speeds and the size of an email. But a general standard is that if you are having problems fetching large emails, any message over 2MBs should be removed.
  
  

People get errors when they try to send me emails

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• People have been sending you emails but they keep getting an error email in response

  If this is occurring try the following steps. 

   

  Step1: Make sure that you have not exceeded your webmail quota of 50 MB's.
  

  • To check this log in to your webmail.
  • Once your 'Inbox' is displayed, look to the top at a series of text links
  • Select 'Folders'
  • Once the page has loaded scroll down the page (about half way) you'll see a bar displaying the current percentage of 'Inbox' used. If it is around 90% or more, you need to start deleting email. Be aware you cannot retrieve emails once deleted.

  Step2: They may have mistyped your address.
  Confirm that they are sending it to the correct address.
  
  Step3: If still in doubt, get them to send the error-message, to a working Amnet or a free web hosted email - then forward this on to 'Support@amnet.com.au'.
  Be sure to describe the issue and one of our support staff shall investigate the nature of the bounceback message for you.