VoIP

The following information will help you troubleshoot issues relating to your VoIP account.

VoIP Hardware Connected No Dial Tone

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Step 1. Check the VoIP gateway box has power on, and the status lights are correctly lit on the front of the unit.

If not, please check the power is connected and switch on. Check the lights are coming on. If not, then you may have a faulty VoIP gateway box.
Step 2. Check the VoIP gateway box is correctly connected to your home network via an Ethernet cable (usually blue or yellow cable) and plugged in.

If not, please connect with an Ethernet RJ-45 cable to a spare port. If you do not have a spare port, then an Ethernet hub or router device may be required.
Step 3. Check your Internet connection is working. Test by browsing to our web site: http://www.amnet.com.au

If not, please contact Amnet Customer Care on 1300 88 22 32.
Step 4. Check that your home network supports DHCP - Dynamic assignment of IP addresses.
In Windows you can test by:
- Go to Start Menu
- Select Control Panel
- Select Network Connections
- Select Local Area Connection
- Double click on the active connection
- Click on the Support tab
Check for: "Address Type: Assigned by DHCP"

If not, please set your network for DHCP mode. This may require you to update the settings on your ADSL modem/router and PC.
Step 5. Check you can reach the VoIP network.
In Windows you can test this by:
- Going to the Start Menu
- Select "Run"
- Type in "cmd" and hit enter
- At the C:> prompt enter "ping voip.amnet.net.au"
For Macs you can test this by:
- Output should look similar to:
- On your computer within finder, select the Applications Folder, then the Utilities folder.
- Then open the Network Utility program.
- Select the Ping tab.
- Enter voip.amnet.net.au then click Ping.
  The results for both Windows and Mac ping should look like the following:
```
Pinging voip.amnet.net.au 
```
```
[125.213.160.7] with 32 bytes of data:
```
```
Reply from 125.213.160.7: bytes=32 time=10ms TTL=253
```
```
Reply from 125.213.160.7: bytes=32 time=9ms TTL=253
```
```
Reply from 125.213.160.7: bytes=32 time=9ms TTL=253
```
```
Reply from 125.213.160.7: bytes=32 time=10ms TTL=253
```
```
Ping statistics for 125.213.160.7:
```
```
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
```
```
Approximate round trip times in milli-seconds:
```
```
    Minimum = 9ms, Maximum = 10ms, Average = 9ms
```
If not, then there may be a problem with your Internet settings. Please contact Customer Support.
Step 6. Check if you have dial-tone.

Connect a normal telephone handset directly to your telephone wall socket, and pick up to see if you get dial-tone. Please make sure you allow at least 60 seconds after you connect the power to your VoIP gateway box to allow it time to register on the VoIP network.

Please make sure you use a normal telephone handset. Most cordless handsets that are used around the home work fine. If it connects to the wall socket in your home, it will work fine with your VoIP service.
Step 7. Check the handset is working in your wall socket to confirm it is ok.

If not, there could be a problem with the firewall/security settings on your home network. Please see "How do I configure my firewall for VoIP?” if that still does not work, then please contact Amnet Customer Care.

VoIP Troubleshooting

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How do I configure my firewall?

In most cases firewall configuration is not required. Our service uses a unique method which allows plug and play in most situations. In some cases, your home network settings may prevent the VoIP service from operating correctly.

If you have a standard firewall with no special security settings, that allows all outbound connections with automatic return path; then no configuration is required.

However in some cases, you will need to either open ports, or perform what is called port forwarding.

Please see the documentation on your firewall device or modem/router device for more information on how to configure this setting.
Can I use the same VoIP account on different hardware or software at the same time?

You cannot use your VoIP account on multiple devices or software clients at the same time.
I have a Netcomm V100LS VoIP gateway box. How can I implement enhanced call features on this?

Normal Call Hold
This feature gives the option of suspending a conversation until the user decides to resume it. Briefly press and release the telephone switch hook or "flash" button to enable this feature. No audio data is going through when a session is on hold.

Consultation Call Hold
This feature enables the user to put the conversation on hold and allows the making of a new connection (consulting connection) with another user. By pressing the switch hook or "flash" button briefly and dial a valid number after getting a dial tone invokes consultation.

Call Resume
This feature allows the user to resume the conversation after it was placed on hold. Press and release the telephone switch hook or "flash" button to enable this feature.

Call Switch
This feature allows users to switch between connections if there are 2 active calls at one time. Press the switch hook or "flash" button briefly to enable this feature.

Call Waiting
This feature permits users to switch and talk to two different remote users. Briefly press the switch hook or "flash" button after hearing the intermittent call-waiting tone. This will put the first call on hold while answering the incoming call. To return to the first call (and to switch back and forth), simply press and release the switch hook or "flash" button again.

Call Transfer
This feature allows users to transfer the current active call to another different remote user. By pressing the * key followed by 1 and dialing a valid number after getting a dial tone invokes transfer.

CLIR (Caller-Id Restriction)
This feature permits users to prevent their information from being displayed on the remote phone when making a call. By pressing *31* and dialling a valid number followed by # invokes the CLIR.

CFU (Call Forward Unconditional)
This feature allows users to forward all their calls. By pressing *21* and entering a valid number followed by # invokes the CFU. Press #21# to cancel the CFU.

VoIP Settings

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Network Settings

Registrar Address: voip.amnet.net.au

Outgoing Proxy: voip.amnet.net.au

Proxy Port: 5060

Time To Live: 300 (default) This can be reduced to 60 if the VoIP drops out on a regular basis.
Codec Settings

Use the following Codecs in the priority order below -

1. G.729

2. G.711a